“We were booked into Meet and Greet but it the sign for it wasn’t clear enough so we ended up driving into the drop off area and had to pay £5 to get out and then eventually found the meet and greet afterwards”
“Paid £20 for fast track security in airport. Made no difference at all had to go to the back of queue of people who hadn’t paid & wait. Had a lovely holiday & then had trouble getting off car park had to speak to a rude guy on the tannoy system to get out & avoid paying another £118.
Parking was a stress as the car park was very full & the sat nav sent me in the wrong entrance which cost me £5 to get out.”
“Difficult to find available parking spaces, and signage to find the exit would be a sensible addition so you don't have to go on an expedition to find your way out. Automatic numberplate recognition worked well for us.”
“Booking online was really easy and also at a reasonable rate. Entry and exit on both occasions was smooth and no issues. Only issue was the time spent trying to locate a space on the day as it was really busy. Fortunately I had given myself additional time. One other suggestion would be to add more direction signs for the exit could be better. Perhaps as a suggestion that bookings could be via specific mapped areas of the car park to reduce time spent looking across the large site.”
“Everything is okbut the price. I was worried about lack of parking spaces as the car park is much smaller now and I was right. I found one at the far end of the parking and only few left.”
“Although the proximity to the airport is fantastic, on returning to our vehicle we found that the drivers door had a dent of approx. 8cm caused by another cars door. The distance between cars is too small.”
“Parked up on the long stay parking which is quite a distance from the terminal. We're 70+ year olds and it was quite a way to drag the cases over some uneven block paving especially when the rain is lashing down. We arrived back at 0100 and after delayed border checks we got out of the building at 0200 and again it was absolutely chucking it down. We got back to our car like two drowned rats.
Getting out of the car park wasn't easy either as there were no clear exit route signage and we drove around for a while trying to find our way out. Definitely room for improvement.”
“It’s easy to book but not so easy to find a space especially in the first car park. They should give each row a number for ease of finding your vehicle”
“Great parking so close but PLEASE look at the road signs and markings in the car park they are very difficult to see and some of the signs have trees growing over them so can’t see them and the on road signage has virtually disappeared so took us ages to find the exit please review as good close parking”
“Once there it was great, however, the postcode provided doesn't work, we then followed the signs to all car parks and had to pay £5 for 20 seconds to get out of the incorrect car park as there was no other way out, more signage is needed for meet and greet”
“No bloody signs for meet and greet, asked 3 Airport employees where it was , they had no idea, eventually after driving into a staff car park the gate man over the intercom gave directions back onto main road out of airport grounds…. Please get it right, get signage.”
“I booked long stay parking for 4 nights. The booking process is straightforward and the entrance to the main car park easy to find. However, finding a space in the car park was hard. There is no indication of which zone has spaces. In addition, it is hard to see how to get to zones F to K. I could see spaces but no obvious way to get into the zones. The one way system is very confusing and there is one area that is a cul-de-sac which I had to back our of. I talked to a helpful attendant who directed me back to zone B. To get there I had to drive the wrong way down a one way stretch. Apparently the entrance to zones F to K are via a road under a bridge.
The signage to zones F to K needs improvement. You also need to separate out zones for booked cars and a zone for those just turning up on spec. If possible, book cars into specific zones as well.”
“The long stay outside parking is a huge busy area so the problems start when trying to find a space ! Then the walk to the terminal building dragging suitcases in the pouring rain is not great ! At least there should be a drop off area where , unless a solo traveler , one member of the party could be dropped with cases etc closer to the terminal building , there could be a covered area in the drop off zone . It wouldn’t be difficult to organise !”
“It was good parking close to the airport but trying to find a space when arriving was really hard also I had booked 1 day less than I should of for the parking and was charged £15 at the exit which I thought was a bit expensive I think it should have been a reduced rate as I had already paid £98, apart from that I was happy”
