“It’s easy to book although there are different car parks and when arriving in the dark they are not very well sign posted so I ended up in the wrong car park subsequently I ended up on the wrong car park and was charged £115 to exit which was refunded in the end.”
“I had pre booked car parking slot at park smart, however, I parked at long stay area and I have been charged for that, despite having had prebooked, but next day I called the customer service, the lady was very helpful she clearly explained my mistake and directed for further process to get the refund.
I received my excess paid amount today.
It was difficult to find the specific place
(Park smart),hence I landed up parking in the long stay area.
Thank you”
“I took a wrong turn (headed towards the wrong car park) and due to the one way system, barriers and no one answering the telecom, I had to pay an extra £6.00 to get out, and get to my car park.”
“Used the multistorey car park. Excellent - no complaints. Prepaid and no issues with entry or exit. Easy to find, easy to park, right next to the terminal building. Stress free experience.”
“Meet and greet was easy to find and use during daylight hours. Signposts to parking zones, however were difficult to follow at night. The signposts also to meet and greet as you come out of the airport could be clearer and are better lit.”
“The parking itself was great but after taking a left turning coming out, I ended up in another car park and had to pay £6 to get out. I pressed for assistance but didn't receive help.”
“Unfortunately my car was damaged during our visit. I reported it that day, and was told cctv was inconclusive so I couldn’t find out who had caused the damage.”
“Well we didn't do very well to prepare for our parking at Liverpool airport - holiday stress I guess! However we can't fault the friendliness and flexibility of the car park staff who not only found us alternative parking to relieve our panic, but also helped us feel human and reduced our embarrassment at our error. Carl in particular was fantastic, although everyone we spoke to (in order to explain things at various car park entrances and exits) to explain things, was exactly the same its just we don't have their names! Really welcomed everyone's help and wouldn't hesitate to use again in the future - albeit we'll be a bit more prepared by then. Thank you”
