“I parked at Liverpool John Lennon Airport and overall the location was very convenient, being close to the terminal and easy to access once on site.
However, the booking process and parking instructions were confusing and poorly communicated. I booked directly through the airport website and received a confirmation email, but at no point were clear instructions provided on exactly which car park to use. The email included generic entry and exit instructions, but nothing that clearly specified “Park Smart”, Long Stay, or Short Stay.
On arrival, the signage for Long Stay and Short Stay/Multi Storey were visible only, especially for a short overnight trip, and it was not obvious which was correct. I even checked in advance using ChatGPT due to the lack of clarity, and was advised Long Stay based on the information provided in the confirmation email.
When I arrived at the barrier at around 5:20am, it did not open automatically. I pressed the button available, but there was no obvious “call assistance” option visible at the time. As I could not resolve it immediately and with no clear guidance, I entered the car park.
Afterwards, I was contacted and told I had parked in the incorrect area and would need to pay an additional charge per 24 hours. On exit, I was charged an extra £4. Which should be nothing as I prepaid.
While the parking itself was fine and the location is excellent, the instructions need to be much clearer at the point of booking. Customers should be explicitly told which car park to use, rather than having to interpret signs or risk additional charges on arrival. Clear, unambiguous instructions such as “Park Smart – use this car park only” would prevent confusion and avoid unnecessary stress or extra costs for customers.”
“Parking is fine. But... the booking system still has a car I owned 6 years ago as the default and refuses to change it. Even when you type in the latest Reg it reverts so you finish up stuck at the gate
Sort it out!”
“The airport parking in my opinion is superb, very easy to find and once the barrier is open you just park where you want. Making a note of the car parking space. No drama and much easier than other airports i have used.”
“Booked Fast track. Unbelievably poor signage and was charged twice for exiting the wrong car long stay car park ( £24!) looking for the Fast track entrance. Genuinely surprised that you do not disclose on the confirmation e mail that it’s a completely separate entrance area away from main airport demise.
Once found car park was brilliant and close to terminal building. But you really do need to do better with access directions on booking confirmation.
Are you going to refund the 2 x £12 that I spent searching for the entrance within the long stay car park zone??”
“Third time used the ParkSmart at LJL airport. Has always worked very well on each occasion. Easy to find and park, easy walk to terminal. Good price for onsite parking.”
“The multi story is the easiest, most convenient parking at an airport. Clean, well lit and spaces a decent size . Literally across the road to the departure/ arrivals terminals.”
“Very busy open car park with narrow spaces.
Uneven & broken-up asphalt making it hard to wheel your suitcase. Licence to print money as close to airport terminal. Not 4 mins to terminal as claimed but more of a good ten minutes.”
