“It was very confusing to say the least. I parked in what I believed to be the correct car park only to be approached by a security guard who instructed me to move to a different car park. I did this but couldn't gain entry. On talking to someone through a microphone at the barrier, I was directed to another car park and duly parked up. A week later when trying to leave the car park O was told I was in the wrong one, but the voice on the intercom let me out anyway.
The system needs better information for users.”
“Good parking (Park Smart), thats easy to use and 5min walk to airport entrance and price was OK/as expected (£18, for 1 day).
One bad point is i managed to book the wrong day/date (i needed sunday and had booked, the saturday the day before). I did struggle to get in at 5am and after seeking assitance & discussion they lifted the barrier without saying ther was a problem on the booking, but when i came to leave they insisted i pay extra £30... which was a surprise as in the morning they hadent mentioned my booking error when the ANPR didnt work.
Whilst i accept its my mistake, their booking system is a bit confusing as the layout is a week/calender starting with sunday, not monday.. so i mistakenly clicked the wrong day on the calender. while thats my error.. you think maybe they could of mentioned this at entry or been a little fairer with the extra £30 fee and reduced it a little .. as I have ended up paying almost £50.. not £18. lesson learned for next time but it was easily done and i felt a bit harsh with the exit fee... perhaps paying £18 would of been a fair comprimise.”
“This was a simple way of parking prior to travelling. I would only recommend staffing on arrival to assist the initial process. There us staffing, but they were not available at the time I arrived. I therefore recommend staffing particularly when older people travel.”
“I couldnt find directions for the pre-booked car park and so followed signs which led me to the multi storey car park,once in a one way system i had no choice but to enter Iwas only in for minutes and yet i had to pay a further£8 .With it being a very early flight there was nobody about to ask where the pre-booked parking is”
“A very convenient and easy process. The What-Three-Words location takes you straight to the entrance, and the barrier automatically opens. You park up in a space, get your suitcase out, and walk across the road into the terminal. Couldn't be simpler!”
“I don't think the sensor identified my car on entering and therefore I could not get out. Luckily your colleague had all my pre-booked details and let me out. the man in the car next to me had the same issue.
Normally it is not a problem”
“Very disappointed that I got a parking fine for £100.00 there was no signage to say that I couldn't park there or it was a restricted area , could you please explain also there was another car parked next to mine”
“Used this car park for the first time ,it is easy to find ,found a space ,5 minutes walk to terminal, well lit at night and an affordable price .Will definitely use this cat park again .”
“Booking online was clear and easy.
Price was reasonable.
Parking spaces were a little tight.
We arrived early to park but no issue and leaving we were a few minutes late but again no issue.”
