“Very poor experience, especially considering the exhorbitant price - £52.99 for three days!!!
1 The confirmation email for 'Park Smart' contains the statrement:
Postcode: L24 1YD
What3words: ///prank.dart.scream
That postcode takes you the WRONG car park at completely the OPPOSITE side of the airport!!
2 When I finally arived at the correct park entrance, the barrier would not work - and it then became clear from the conversation with your colleague at the entrance that she could not find our booking!! This might explain why the car park was full to bursting when we drove in - and had to park at the furthest corner - you dont have a handle on capacity because of lost bookings!!!
3 Describing it as 'onsite parking' therefore is stretching it somewhat!!
No wonder the airport has a problem with people using the surrounding estates as car parks! I wont be recoomennding it to anyone after our recent experience.”
“Was 30 minutes early so barrier didnt recognise car registration at first but pressed button for assistance and was straight in and parked up 5 minutes walk maximum to airport”
“Easy to find car park and ANPR on entry and extras trouble free, another plus was an easy short walk to the airport. Only negative as I wasn’t familiar with this car park was poor visibility of exit signs compounded by the fact that our exit was in the hours of darkness and it was pouring with rain, so I would recommend some more signage as I witnessed other cars driving round and round in desperation to get out.”
“Superb site, easy to get to, made the journey so easy. Great airport too. Without a doubt I will always try to use this airport before any other, you took the stress out of the trip. Well done 👍”
“We used the multi storey car park which was great. Quite a few spaces were available and were easy to find. Entry and exit worked well. Very very short walk into the airport.”
“Arrived early morning , scanned our number plate. Barrier opened, all as it should . Returned to car week later. All good to leave also. Great service , many thanks Used last year twice. Would recommend. Dave& Julie”
“Yes it was my fault but also I feel an easy fault to make. Rather than saying we were coming home at 13:00, I put 01:00 and got charged at extra £15 on exiting the carpark. Not ideal and my own fault but would have been nice to have been prompted or an am/pm addition”
“Massive car park, really close to the airport so very handy. A bit pricey.
Unfortunately some ignorant drivers parked their cars across the walkway so we had to walk with suitcases where cars were passing. Perhaps these areas weren’t marked clear enough.”
“Complete rip off, parked there for a week and on exiting followed the exit sign to the barrier. Only the barrier didn’t open and said I owed £160 because I went out the wrong exit. Pressed the button on the barrier on the operator said he’d let me out for £16 and said he’d done me a favour. What a rip off, make your exit signs clearer, I should have reversed up but was to tired after flight so just paid. Disgusting profiteering.”
