“The best local airport in the UK. The car park is conveniently located right by the terminal. Check-in was fast and easy. Security took a while but was still acceptable. Flight departures are generally very punctual.”
“Terrible. No meeting and greeting. There was no one to help how to follow instructions. Luckily there was a lady who knew where to deposit the keys. the same returning. No one to help.”
“I found my first experience using the Long Term car park quite frustrating. Having pre-purchased my parking all I received was a 'ticket' which showed my booking details and which I could save in my Apple wallet. It never included how the 'ticket' could be used. When I arrived at the entry barrier 'which I thought would open automatically by reading my license plates) I had to take another ticket from the machine to be allowed entry. Prior to collecting my car I tried to determine in the terminal at the pay machine how to use my pre-paid ticket. As there was no attendant I had to press the help button and was then told to drive to the exit barrier and call the help button once again from there. I did that but was then interrogated by the person answering the call as to my details of my pre-purchase -name, date of booking, registration etc. finally the barrier just opened without me receiving any explanation. I would have thought that by pre-paying my parking all barrier actions would be activated my reading my license plates. Really poor overall experience and poor customer service!”
“Perfect location.
However, narrow spaces some not clearly marked
You are using the services of a company with a reputation of scammers to take advantage of the poor marked spaces and to issue fines, will avoid in the future for this reason , the rest of the airport experience is at least 4star”
“Overall the parking experience was ok, on arrival to the airport pre departure there were no car park spaces available and we had to wait 20 minutes for someone to leave before getting a space. This was stressful when you are about to get a flight. Leaving the car park after our holiday was brilliant and we drove straight out. Would have been 5 stars if we could find a space on arrival.”
“Easy to find and very easy parking up we park at Liverpool airport everytime we go away it is so close to the checking in area very convenient for us as we live close by”
“We used the long stay parking for 4 nights recently and found the experience dissapointing. On arrival we found it quite difficult to locate a free space and suggest that there should be a marshall who can point people in the right direction. The main problem though was finding the car when we got back. We knew we had parked in Zone B area but due to lack of lighting around 11pm on 29/3 (Floodlights didn't seem to be working) it was very dark and took us 10/15 mins to see the car. The lighting needs improving or switching on !!”
“Happy with almost all aspects of our recent visit, however, think a direction sign to the meet and greet car park would be helpful when returning to the airport”
“Easy to use on line pick a date and time for arrival and departure. Able to alter date and time of departure for any delays occurring. Price wise expensive for long term parking Found a few spaces available, Should have counter board at entrance to tell you how many spaces available for peace of mind.”
“Conveniently located for the airport terminal, easy to access the parking.
Leaving the car park was rather confusing - an additional signpost for the exit would be helpful”
“First time using this airport and using meet and greet . However the biggest problem was the Meet and great signage was not on the offical car park signs but on a banner strapped to fencing which had curled over . Some we sailed past it and ended up in a one way system which we could not reverse out of for a short stay car park or drop off . So had to pay £6 for the privilege of driving through the drop off and ask directions to go where we were supposed to be . However once the process was good for booking in and collection .”
